The back office you never got round to hiring
Every customer channel in one inbox, your spreadsheets turned into bases, and agents that chase the refunds, book the visits and write the morning digest.
Stop answering the same customer in four apps
and web chat
One timeline per customer, whichever channel they used last. Your team and your agents answer side by side: the agent drafts from your records, a person presses send.
Saved replies from a "/" in any composerExpired WhatsApp windows handled with template follow-upsBroadcast campaigns with delivery trackingINSTAGRAMorder #4411
filed against refund tracker · row 118Agents help run departments, not tasks
Each one has a name, a brief, a personality and its own cognition. You give it the function; it does the whole function, escalating to you when judgement is needed.
Watches every stream for contradictions, answers from what has already been written, and takes the notes in your meetings.
Owns the inbox across every channel. Reads what comes in, files it against the customer, drafts the reply and hands over anything that needs a person.
Runs invoicing and refunds end to end, reconciles them against the decision log, and escalates anything it cannot settle.
Keeps the weekly market brief and competitor tracking, and drafts the campaigns that come out of them.
Where the business is actually kept
Customers, orders, claims, stock, pipeline: the same records shown as a grid, a kanban board, a calendar or a gantt. Your agents do not just read them, they work in them — filing, updating, closing and flagging as the day goes on.
Unlimited bases on every plan, from a template or your own exportSix months of revision historyMini apps built on top by anyone on the teamOne subscription instead of six
Most small teams are paying separately for all of this already.
Shared inbox
Spreadsheets and bases
Calendar and scheduling links
Meetings, recorded and transcribed
Docs, decks and drive
Dashboards
Campaigns
Field visits
Connect one channel this afternoon
Add the rest of the channels once the first one is answering itself.